Here at HB Fight Gear, we hope that you are satisfied with your item(s). If for any reason you want to return your item, you may do so for a full refund (excluding delivery costs) please complete our returns form here (we are trying to save as much paper as possible) and keep the delivery note inside the parcel when you return it to us – this is to ensure a speedy return process.
Please send parcel to: HB Fight Gear, 7 Totman Close, Rayleigh, Essex, SS7 7UZ.
Please note that unfortunately we do not offer:
- an exchange on the item you wish to return
- free or prepaid returns
- items returned without a completed returns form will result in a delay in processing its return.
All the items must be returned in a saleable condition within 14 days from receiving your order. Please also keep your proof of postage, as we will not be held liable for missing parcels.
Please note* Returning your parcel to us is your responsibility, therefore we do not refund your postage and packaging costs. Please retain proof of postage when returning items back to us.
Returns by hand
If you are a local customer, you are always welcome to return by hand to the address listed above.
You MUST still complete our returns form and follow our returns process. This means keeping the ‘Delivery Note’ inside your parcel and packaging it back up the same way you would if it was being posted AND ensuring you fill out our ‘Returns form’ using the link at the top of this page. The refund will not be immediate, and will still take up to 14 days working days to process. Please take extra care when trying on your new purchases.
All item(s) returned to us must:
- Be in its original condition and in its original packaging.
- Have the swing tag still attached.
- Items should not smell of any washing powder, odour, or perfume.
- Be unused/ not worn.
- Be unwashed.
- Have no make-up, fake tan, body lotion or other marks.
- Garment inspections are carried out on all returned items.
If they do not meet the standards of our return policy they will not be accepted for a refund, we reserve a right to refuse a return, and you will lose your goods and refund money.
Please allow 14 days from the day your parcel is received for your refund to be processed. Please note that refund times are dictated by the card issuers and are outside of our control.
If in the rare circumstance you received the item faulty – please contact us first at firstname.lastname@example.org regarding the fault for further details.
This does not affect your statutory rights.